Help & Support

Please be aware that your winnings are typically credited in real-time after you leave the table, though occasional delays may occur depending on your network conditions. Nevertheless, rest assured that if you win a game, your winnings will eventually be credited to your RummyCircle account.

There are a few situations where the credited winning amount might vary:

1) In some cases, a tournament might not get fully filled, causing a change in the prize structure and resulting in a lower credited amount.

2) If you declare a win believing it to be valid, but it later turns out to be invalid, the winning amount won't be credited to your account.

If you have any concerns about your account balance or discrepancies in your winnings, please send an email to support@rummycircle.com along with the relevant game details, and our team will assist you accordingly.