Below listed is the list of the most common scenarios in which the documents get rejected. Please go through the list below to understand the reason and the appropriate action to resolve the issue of rejection.
| Reasons for Rejection | |
| Invalid/incomplete or not readable document | The documents you provided are either invalid or incomplete or unreadable. Please try uploading the correct or clear document. |
| Age Verification Error | As per the documents submitted, you are under 18 years of age and hence restricted from playing cash games on RummyCircle. You would not be able to re-upload the documents once rejected. |
| Duplicate ID | The documents submitted by you are already linked with another user in our records. |
| Blurred or Unclear | The document uploaded is blurred or unclear. Please try again with a clear document |
| Black & White or Xerox | The document uploaded is black & white or a Xerox copy of the original. Please try again with the actual document. |
| Tampered Document - Face Missing | The document does not seem to have your image. Kindly upload a document with an image of you in it. |
| Tampered Document | The document seems to have been tampered with. Kindly update KYC with an original document. |
| Masked Aadhaar | The aadhar number seems to be hidden/masked. For KYC verification, we would need the complete Aadhar number to be visible & readable. |
| Front-Back Mismatch | Document Number missing/mismatch between the front and back image. |
| Both Sides Needed | For KYC, we need both sides of the document to be uploaded. |
